Refund policy
RETURN & REFUND POLICY
Welcome to Accorie.shop. We value our customers and are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Returns
We accept returns only for products that are:
* Damaged or defective upon delivery
* Incorrect products received
* Significantly different from the product description
To request a return, you must contact us within **48 hours of receiving your order**.
The product must be unused, unworn, and returned in its original packaging with all tags and accessories, where applicable.
2. Non-Returnable Items
Returns may not be accepted for:
* Products that have been used, worn, washed, or damaged by the customer
* Products without original packaging or tags
* Items returned after the eligible return period
* Products damaged due to improper use or handling
## 3. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within **48 hours**.
Please provide:
* Your order number
* Clear photos/videos of the product
* A description of the issue
After verification, we may offer a **replacement or refund**, depending on the situation.
## 4. Refunds
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
## 5. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong or damaged product.
Return shipping charges may be the responsibility of the customer unless the product received was defective, damaged, or incorrect.
## 6. Order Cancellation
Cancellation requests should be made as soon as possible after placing the order. Once an order has been shipped or dispatched, cancellation may no longer be possible.
## 7. How to Request a Return or Refund
For return or refund requests, please contact us through:
**Email:** [easyget845@gmail.com](mailto:easyget845@gmail.com)
**WhatsApp:** 8592060779
**Instagram:** Accorie.shop
Please include your **order number, registered contact details, and a clear description of the issue**.
## 8. Policy Changes
Accorie.shop reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.
### Contact Us
If you have any questions regarding our Return & Refund Policy, please contact:
**Accorie.shop**
📧 **[easyget845@gmail.com](mailto:easyget8
45@gmail.com)**
📱 **WhatsApp: 8592060779**
📸 **Instagram: Accorie.shop**